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FAQs

FAQS

CASH ON DELIVERY (COD)

You can pay through Cash on Delivery (COD) for transactions up to Rs. 25,000. Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:

  • Click ‘Proceed to Checkout’.
  • Fill in the ‘Billing Information’ and ‘Shipping Method’ forms.
  • In the Payment Information form, select “Cash on Delivery”.
  • Click on “Confirm Now.” Note your Order Number which will be provided to you at the “Thank You” page.
  • Your package will be delivered via courier.
  • You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.

There are no additional charges for Cash on Delivery orders except for Courier Charges.

The COD service is available all over Pakistan. COD is not available internationally.

In cases where multiple items are ordered, typically we ship all the items in one package. The payment for the order will always be in full at the time of delivery. Customers will be notified in case of any exceptions, and payments will be adjusted accordingly.

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the mobile number, shipping address, postal code, and country are mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.

RETURNS & EXCHANGE

Kindly read our Return & Exchange Policy to know the best ways to get issues resolved by our team.

Sigma shop does not offer a return or “Money Back Guarantee” on purchased items. A refund occurs in the unlikely situation where a defective or an incorrect item is received by the customer. A refund will be processed only if the item sent back to Gul Ahmed is not damaged by the buyer and has not been used. Please check our Return & Exchange Policy to know more.

If your purchase is faulty, defective, damaged, or does not match the original specifications for the product or is found to be not the same as you had actually purchased, you may notify us by filling the complaint form or calling at +92-304-111-4332. One of our representatives will make the best effort to facilitate you in the best way possible.

ORDER DELIVERY

Order delivery takes 3-5 days, depending on the size and availability of the product. Orders are processed before 1 PM on a working day and are generally scheduled for delivery the following working day.

Sigma shop does not offer a return or “Money Back Guarantee” on purchased items. A refund occurs in the unlikely situation where a defective or an incorrect item is received by the customer. A refund will be processed only if the item sent back to Gul Ahmed is not damaged by the buyer and has not been used. Please check our Return & Exchange Policy to know more.

If your purchase is faulty, defective, damaged, or does not match the original specifications for the product or is found to be not the same as you had actually purchased, you may notify us by filling the complaint form or calling at +92-304-111-4332. One of our representatives will make the best effort to facilitate you in the best way possible.

We ship all over Pakistan through our courier partners and internationally through DHL.

If your purchase is faulty, defective, damaged, or does not match the original specifications for the product or is found to be not the same as you had actually purchased, you may notify us by filling the complaint form or calling at +92-304-111-4332. One of our representatives will make the best effort to facilitate you in the best way possible.

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